Saturday, October 23, 2010

Never Take Clean Laundry for Granted!

My washing machine broke six weeks ago and has still not been fixed. Alliance Home Warranty sent a total of four repairmen. Here's the rundown:  

  • Repairman #1: He made several racist comments (ie: I'm Korean, and he said, "I've never seen a Chinaman who couldn't do laundry, hardee har har."). He told me that he was going to order every part under the sun and then sell them on Craigslist. Insurance fraud, much?  
  • Repairman #2: He did not bring any tools, attempted to repair my washer with his bare hands, and yelled at me for not providing him with tools.
  • Repairman #3: Arrived at 8pm (two hours after the service window), was clearly intoxicated, and smelled like marijuana. He fell asleep on the floor of my laundry room for two hours. When I asked him to leave, he barricaded himself in the laundry room and locked me out. I had to call 911 to have him removed.  
  • Repairman #4: He brought tools, was prompt, and was not intoxicated, which I'm learning is a lot to ask for. However, he left on 10/5/10 because he needed to order parts, and the parts arrived on 10/12/10. Two weeks later, and they refuse to return to complete the repair. 
I have called Alliance on a DAILY basis, and they refuse to do anything. For example, I spent an hour tonight on the phone with customer service. I spoke with three reps, each one more useless and volatile than the one before. One of them told me he was giving me a "direct line" to a higher supervisor, proceeded to give me a bogus 800 number, and then hung up. I found it interesting that EACH customer service rep I spoke with tonight not only claimed to be the shift supervisor, but also claimed to be the ONLY shift supervisor on duty in the call center; clearly, they are very dishonest. The bottom line is that SIX WEEKS has gone by and my washer is still broken. Alliance refuses to repair or replace my washer, and is breaking the terms of our contractual agreement.


"Miss Kris" said...

Contact Better Business Bureau or something. That is illegal and what a nightmare for you. I think pictures of the Intoxicated Napper would have been a gem, though.

Sorry you've been smelling bad for six weeks, Ramps. ;) Hope Alliance falls on their butt and you get a working washer.

Wendy said...

Yes, contact the BBB. And if necessary the state attorney general. In what may come as a shock to many companies, contracts are in fact legally binding documents. They have to uphold their end.