My washing machine broke six weeks ago and has still not been fixed. Alliance Home Warranty sent a total of four repairmen. Here's the rundown:
- Repairman #1: He made several racist comments (ie: I'm Korean, and he said, "I've never seen a Chinaman who couldn't do laundry, hardee har har."). He told me that he was going to order every part under the sun and then sell them on Craigslist. Insurance fraud, much?
- Repairman #2: He did not bring any tools, attempted to repair my washer with his bare hands, and yelled at me for not providing him with tools.
- Repairman #3: Arrived at 8pm (two hours after the service window), was clearly intoxicated, and smelled like marijuana. He fell asleep on the floor of my laundry room for two hours. When I asked him to leave, he barricaded himself in the laundry room and locked me out. I had to call 911 to have him removed.
- Repairman #4: He brought tools, was prompt, and was not intoxicated, which I'm learning is a lot to ask for. However, he left on 10/5/10 because he needed to order parts, and the parts arrived on 10/12/10. Two weeks later, and they refuse to return to complete the repair.